Terms of Service

1. Acceptance of Terms

By accessing or using the RetailPoint Inventory Solution ("RetailPoint", "we", "us", or "our"), you agree to be bound by these Terms of Service. Our services are accessible globally, including users across Africa, Europe, and the United States. If you do not agree to these terms, you must not access or use our services.

2. Account Usage & Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. RetailPoint cannot and will not be liable for any loss or damage arising from your failure to comply with the following:

1. Password Security: You agree to use strong passwords (a combination of upper/lower case, numbers, and symbols).
2. Device Security: You must log out of your account at the end of each session, especially when using a shared or public device.
3. Prohibited Sharing: You must not share your login credentials with third parties. Any activity performed under your account is your sole responsibility.

3. Prohibited Activities

RetailPoint strictly prohibits the use of our platform for any illegal or unauthorized purpose. We reserve the right to immediately suspend or terminate your account without refund if you:

1. Engage in fraudulent, dubious, or scam-related activities.
2. Store, track, or manage illegal contraband, prohibited substances, or stolen goods using our inventory system.
3. Violate any local, state, national, or international law applicable in your operating region (including African, European, or US regulatory frameworks).
4. Attempt to hack, reverse engineer, scrape, or compromise the integrity of the RetailPoint system.
5. Use the platform to harass, abuse, or harm another person.

4. Subscription, Renewal & Data Retention

RetailPoint operates on a subscription basis. It is your responsibility to keep your subscription active to maintain access to your data.

1. Trial & Freemium Plans: RetailPoint reserves the right to terminate, modify, or delete any trial plan, free-tier, or freemium account either at the end of the trial period or before its expiration, with or without prior notice.
2. Dormancy Rule: If an account remains inactive with pending dues or no subscription renewal for a continuous period of 12 months, RetailPoint reserves the right to permanently close the account.
3. Data Deletion: Upon account closure due to dormancy or termination of trial/freemium plans, all associated data (inventory, sales, customer records) will be permanently deleted to maintain system integrity.
4. Notice: We will attempt to send a prior notice to the registered email address before permanent deletion, but we are not obligated to retain data indefinitely for unpaid or trial accounts.
5. Backups: Users are strongly advised to regularly export and backup their inventory and sales data. RetailPoint is not liable for data loss resulting from account termination due to non-payment or trial expiration.

5. Warranties & Disclaimers

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. RETAILPOINT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

6. User Indemnification

You agree to indemnify, defend, and hold harmless RetailPoint, its founders, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the service, your violation of these Terms, or your violation of any third-party right, including any intellectual property, privacy, or local commercial compliance right across your respective jurisdiction (Africa, Europe, US, etc.).

7. Payments & Refund Policy

All subscription fees are billed in advance on a monthly or yearly basis and are strictly non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an active account.

8. Force Majeure

RetailPoint shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond RetailPoint’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, internet service provider failures, server hosting outages (such as cloud infrastructure providers in Europe, US, or locally), power outages, strikes, or acts of God.

9. Limitation of Liability

To the fullest extent permitted by applicable law, RetailPoint shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, data, use, goodwill, or other intangible losses.
• Unauthorized access, use, or alteration of your transmissions or content.
• Loss of data due to user negligence (e.g., lost passwords, malware on user devices).
• Business interruptions caused by server maintenance or unforeseen technical failures.

10. Modifications to Service

RetailPoint reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

11. Governing Law & International Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions. For international users accessing RetailPoint across Africa, Europe, and the United States, any legal action, dispute, or proceeding arising under these Terms shall be resolved via binding arbitration or courts of competent jurisdiction, maintaining full compliance with applicable cross-border data and SaaS operational standards.

---